Customer Support

Below you will find frequently asked questions that we compiled together for you to provide optimal customer service.

Registration
1. Do I need to register before placing an order? 

You have the option to place an order as a guest or you may register an account. 

If you already have an account, log into your account using your user ID and password to place an order.

2. How do I register or create an account?

In order to register, you will need to provide the following details:

First and Last Name, Email Address, Phone Number, Billing/Shipping Address and Create a Password.

You will then need to agree to the Privacy Policy and click Continue to register.

To register Click here.​

3. Why should I register?

By creating an account you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made

4.How do I Reset My Password? 

To reset your password, Click here

5. Can I change my account information? 

Yes. To make changes to your account details, Click here to veiw the steps. 

6. How can I change my Password?

You can change your password by accessing into your account. View steps to change password

Placing an Order 

1. How do I place an order?

Choose the desired items and add to cart. Once you have selected all items, review your cart and proceed to check out.

You will recieve a confirmation email once the order is successfully processed.

​2. How do I cancel or modify my order?

In order to ensure that you receive your order as quickly and accurately as possible, we are unable to modify or cancel your order after 24 hours of you placing the order with us.To make changes to your order, send us an email at sales@goldeneaglejamaica.com

If your order was shipped before your cancellation or modification email was recieved, you have the option to do a return once you recieve your order. Please review Return Policy.

3. How do I know if I am selecting the correct size?

To view our Size Chart, Click here.

4. What are my payment options? 

We provide various payment methods to make your experience easy and convenient. View payment options

5. The item I want is shows pre-order/out of stock. How can I get it? 

You may also contact your local store to check availability if you would like to purchase the order immediately. Both our stores and Customer Service Team will need an item number/product code to confirm availability.

6. How do I know that my information is safe? 

Shopping on our website is the 100% safe and secure. View the details our Privacy Policy.

Tracking My Order

1. How do I check my order status? 

To check the status of your order, you may log into your account and click on ‘View Your Order History’. Your order status will be updated in 24 to 48 hours of you placing the order.

2. How will I know that you recieved my order? 

A confirmation email will be sent to you within 10 minutes when:Your order has been received, or 
Your shipment has been processed. Please ensure that the email you provide is valid.

3. I did not recieve a confirmation email. What should I do? 

Check your spam to verify if you got the email in spam. Then check your email spam filter, and select goldeneaglejamaica.com as a trusted website domain in your spam filter.

To avoid any duplicate orders, please contact the Customer Support Team to verify if your order has been placed before resubmitting the order.

Shipping 

1. How will I recieve my order? 

Several options are provided as you go through the order process. The order will be delivered based on the option you select while checking out. View shipping/delivery options here.

2. How long will it take for me to receive my order?

General shipping time is 48 business days after your order has been received and processed. Note that some orders may be delivered before or after this stipulated time frame. This does not include weekends and public holidays.

3. How does in store-pick up work?

When you select the in pick up option while going through the checkout process, you will recieve an email notification advising you once your order is ready for pick up. 

Once the package is recieved you can collect it at the local store. You will need to provide identification along with the order number in order to ensure you are collecting the correct order.

Returns

1. How do I return an order or receive a refund?

Orders placed on goldeneaglejamaica.com are valid for exchange, credit, or refund within 30 days of the ship date. Your will be required to complete the return form for the specific item you are returning. Click here to view steps on completing the return form.

To complete a reurn, Click here. Please refer to the Return Policy.

 

Newsletters

1. How do I unsubscribe from your newsletters/emails?

To learn how to unsubscribe click here.

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